Refund & Cancellation Policy

Last updated: 30 September 2026

This Refund and Cancellation Policy applies to orders placed on cakelu.in, operated by Mango Bakers under the brand Cakelu. It should be read with our Terms of Service and Shipping Policy.

1. Food products are not returnable

Cakelu gift boxes contain freshly baked food. For food safety and hygiene reasons, we cannot accept returns or exchanges once an order has been shipped, and we do not offer refunds for a change of mind, taste preference or an incorrectly entered address.

2. Cancelling an order

• Before dispatch: you can cancel an order that has not yet been dispatched. Contact us as soon as possible with your order number. A cancelled order is refunded in full.
• After dispatch: once an order has been handed to the courier, it cannot be cancelled.
• We may cancel an order ourselves, for example because of a stock or pricing error, or because we cannot deliver to your pincode. In that case you will receive a full refund.

3. Damaged, spoiled or incorrect orders

If your box arrives damaged, spoiled or not what you ordered, we will make it right with a replacement or a refund. To make a claim:

1. Contact us within 48 hours of delivery.
2. Send your order number, and clear photos (or a short video) of the box, the tins and the packaging showing the problem.
3. Keep the packaging until your claim is resolved. We may ask for more details.

We review each claim and will offer a replacement or a refund. Claims made after 48 hours, or without photos, may not be accepted.

4. Orders that do not arrive

If your order has not arrived by the estimated delivery date shown at checkout, contact us with your order number. We will track it with our courier partner, Delhivery, and arrange a redelivery or a refund if it is lost.

If a delivery fails because the address or phone number was incorrect or incomplete, or no one was available to receive the parcel, the order is not eligible for a refund. [Optionally, we can ship it again at your cost.]

5. How refunds are made

• Approved refunds are returned to the original payment method.
• Refunds are usually processed within [5–7] working days of approval. Your bank or payment provider may take a few extra days to show it.
• If money was deducted but your order was not confirmed, or you were charged twice, the extra amount is refunded automatically or on request, within the same time.
• Shipping charges are refunded only where the order is cancelled before dispatch, or where we are at fault.

6. Allergies

We cannot refund an order because of an allergic reaction or dietary restriction that we were not asked about before purchase. If you have an allergy, please contact us before ordering.

7. Contact us

Mango Bakers (Cakelu)
8/256-2, Kanjirathingal Road, Koorkkanchery, Thrissur, Kerala 680007, India
Email: mangobakerypkm@gmail.com
Phone / WhatsApp: +91 81370 91704
GSTIN: 32ABBFM7121N1ZB